Privacy Policy

1. Information We Collect

When you use our mattress inquiry or contact options, Annova Sleep may collect information that you provide, including:

• Your name
• Your email address
• Your phone or WhatsApp number, when provided
• Your mattress size or product interest
• The quantity you request
• Your message
• Other information you voluntarily supply in communications with us

2. How We Use Information

We may use this information to respond to inquiries, provide pricing and availability information, communicate about potential purchases or orders, provide customer support, maintain appropriate business records, and protect our website and communications from misuse where appropriate.

We do not currently operate a marketing newsletter through this website.

3. Contact Methods

You may choose to communicate with Annova Sleep through available methods such as email, WhatsApp or phone. WhatsApp and telephone communications take place through the service or device you choose and are not submitted through our website’s email inquiry service.

4. Service Providers

Trusted service providers may process limited information where necessary to operate our website, communications and email delivery. These providers include Cloudflare for website infrastructure and hosting, and Resend for transactional inquiry email delivery. Their processing is governed by their own terms and privacy practices.

5. Data Sharing

Annova Sleep does not sell customers’ personal information. We may disclose information to service providers where reasonably necessary to operate the website or communications, or where disclosure is required by applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, legitimate business record requirements, dispute resolution, security and applicable legal obligations.

7. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information. However, no Internet transmission or storage system can be guaranteed to be completely secure.

8. Customer Privacy Requests

Depending on applicable law, you may have rights regarding your personal information. For privacy-related questions or requests, contact us at info@annovasleep.com.

9. Third-Party Services and Links

Our website may provide links to third-party services, including WhatsApp and external communication services. Those services may have their own privacy practices, and we encourage you to review their policies where applicable.

10. Children

This website is intended for customers seeking Annova Sleep products and is not intentionally designed to collect personal information from children.

11. Policy Updates

We may update this Privacy Policy from time to time. When we do, the revised date will appear at the top of this page.

12. Contact